This Privacy Policy outlines how Hugo Home Improvement LLC (“Hugo Home Improvement”, “we”, “us”, or “our”) collects, uses, and safeguards your information when you use our website, social media pages, or any related online services (collectively referred to as the “Services”). It also details your privacy rights and how we comply with federal regulations and SMS/MMS messaging policies, including those set by RingCentral.

1. Consent to SMS Communication (Opt-in)

We respect your privacy and will only send SMS messages after receiving your express written consent. This consent must be actively provided by you, typically through:

• Checking an opt-in box on our online forms with clear SMS disclosure language, or
• Sending a confirmation text message to a designated number we provide.

All opt-ins and opt-outs are logged and tracked for compliance purposes.

2. Opt-Out Procedure

You may opt out of receiving SMS messages from us at any time. To unsubscribe, simply reply to any text message with:

• “STOP” or “UNSUBSCRIBE”.

Every SMS we send will include clear instructions on how to opt out. Once opted out, you will no longer receive text communications from us unless you re-subscribe.

3. Information We Collect

Personal Information You Provide:

• Name
• Email address
• Phone number
• Service details (e.g., your home improvement or repair request)

Automatically Collected Information:

• IP address
• Browser type and device information
• Browsing activity and usage data on our Services

4. How We Use Your Information

We collect and process your personal information to:

• Provide and manage our Services
• Respond to inquiries and fulfill service requests
• Send service confirmations, updates, or appointment reminders
• Improve user experience and website functionality

5. Sharing Your Personal Data

We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

We may share your information only when:

• Necessary to improve user experience and website functionality
• Required by law or legal process
• Necessary to protect our rights, privacy, safety, or property
• Working with service providers who assist in delivering our Services (under strict confidentiality agreements)

6. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to continuously improving our practices.

7. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that personal information from a child has been collected without parental consent, we will take steps to delete that information.

8. California Online Privacy Protection Act (CalOPPA)

We comply with CalOPPA by:

• Allowing anonymous visits to our site
• Clearly linking our privacy policy on our homepage
• Notifying users of privacy policy changes on this page
• Allowing users to update their information by contacting us

9. Policy Updates

We may update this Privacy Policy periodically. All changes will be posted on this page with an updated revision date. Continued use of our Services after changes are made signifies your acceptance of the new terms.

Contacting Us

Hugo Home Improvement LLC

2903 Jude Ln NW, Mandan, ND 58554, USA

1701 Woodfield Rd, Suite 900, Schaumburg, IL 60173, USA

Email: hugohomeimprovementllc@gmail.com

Phone: +1 (701) 220-0161 or +1 (872) 222-2832

Hours of Operation:

• Weekdays: 8:00 AM – 7:00 PM
• Saturday & Sunday: Closed