General
We understand that your privacy is important to you, and we are committed to earning and maintaining your trust. Hugo Home Improvement LLC (“the Company,” “we,” “us,” and “our”) respects your privacy and is dedicated to protecting it through our compliance with this Privacy Policy (the “Policy”).
This Policy describes:
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The types of information we collect from you or that you may provide when you visit our website available at: [insert website URL here, e.g., https://tracfencend.com/] (the “Website”).
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Our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Policy applies to information we collect on this Website or in emails and other electronic messages between you and this Website, as well as information gathered when you interact with our advertising on third-party websites if such advertisements include links to this Policy.
This Policy does not apply to information collected by us offline or through any other means, including on any other website operated by the Company or any third party, or information collected by any third party through any application or content (including advertising) that may link to or be accessible from the Website (see “Third-party Websites” below for more details).
Please read this Policy carefully to understand our practices regarding your information and how we will treat it. If you do not agree with our policies and practices, please do not use our Website. By using our Website, you agree to the terms of this Policy. This Policy may change from time to time (see “Changes to this Policy” below). Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.
Website Terms of Use; Other Agreements
This Policy should be read in conjunction with any applicable Terms of Use, into which this Policy is incorporated by reference.
What We Collect and How We Collect It
To provide you with the best possible experience, we will store, use, and share personal information about you in accordance with this Policy. Personal information is information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user, household, or device (“Personal Information”). In particular, the Website may collect the following categories of Personal Information from users of the Website:
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A real name, postal address, unique personal identifier, online identifier, IP address, email address, telephone number
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Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
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A name, address, telephone number, driver’s license or state identification card number, employment
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Protected classification characteristics
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Age, race, color, ancestry, national origin, citizenship, religion, marital status, disability, sex
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Records of services purchased, obtained, or considered, or other purchasing or consuming histories
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Sensitive Personal Information
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Precise geolocation, Social Security number, driver’s license, account log-in, financial account
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Fingerprints, faceprints, voiceprints, iris or retina scans, keystroke, gait, or other patterns
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Internet or other similar network activity
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Browsing history, search history, IP address, browser type, time spent on webpages
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Physical location or movements
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Audio, electronic, visual, thermal, olfactory, or similar information
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Professional or employment-related information
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Current or past job history or performance evaluations
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Non-public education information
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Education records such as grades, transcripts, class lists
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Inferences drawn from other Personal Information
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Profile reflecting preferences, characteristics, behavior, attitudes, abilities
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We obtain the categories of Personal Information listed above from the following sources:
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Directly from you. For example, when you:
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Request a quote or estimate;
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Contact us via email or phone;
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Submit a job inquiry or application; or
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Communicate with us to request information.
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Indirectly from you. For example, through information we collect in the course of providing our services to you.
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Directly and indirectly from activity on our Website. For example, from Website usage details collected automatically (see “Automated Information Collection” below).
The information you provide will vary depending on your interaction with us. When providing your Personal Information, please provide only relevant information and avoid submitting unnecessary sensitive data, such as Social Security numbers or credit card information, unless required for our services.
Payments
If we offer paid services through the Website, we may use third-party services for payment processing (e.g., payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your Personal Information is governed by their privacy policies. These processors adhere to PCI-DSS standards to ensure secure handling of payment information.
Automated Information Collection
We may collect information about you during your visit to our Website using automated tools, such as:
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Cookies: Small data files stored on your device to enhance your experience (e.g., session cookies, performance cookies). You can disable cookies in your browser settings, though this may limit Website functionality.
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Web Beacons: Electronic images that track activity, such as email opens or link clicks.
How We Use Your Information
We collect and use your information to:
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Provide the services or information you request;
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Enhance customer service and personalize your Website experience;
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Contact you with offers or updates (with your consent);
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Improve our Website, services, and marketing efforts; and
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Prevent fraud or security issues.
We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Policy.
How We Disclose Your Information
We do not sell or lease your Personal Information. We may disclose it to third parties for business purposes (e.g., to affiliates or vendors for payment processing or marketing) under strict confidentiality agreements. In the past 12 months, we may have disclosed identifiers, commercial information, and internet activity data to such parties.
We may also disclose information if required by law, to enforce our policies, or in emergencies to prevent harm.
Your Choices and Privacy Preferences
You can opt out of marketing communications (e.g., emails) by following unsubscribe instructions in our messages. Transactional messages (e.g., service confirmations) are excluded from these preferences.
Information of Minors
We do not knowingly collect information from individuals under 18. If we become aware of such data, we will remove it from our systems.
Third-party Websites
Our Website may link to third-party sites (e.g., social media). We are not responsible for their privacy practices, and this Policy does not apply to them.
Your Rights Under State Law
If you reside in a state with privacy laws (e.g., California, Colorado), you may have rights to access, correct, delete, or limit the use of your Personal Information. To exercise these rights, contact us at hugohomeimprovementllc@gmail.com or (701) 220-0161. We will respond within 45 days, subject to verification of your identity.
Safeguarding Your Information
We use reasonable safeguards to protect your Personal Information, but no system is 100% secure. Please safeguard your credentials and notify us of any suspected unauthorized access.
Changes to this Policy
We may update this Policy as our services evolve. Changes will be posted here with the “Last Revised” date updated.
How to Contact Us
For questions or feedback, contact us at:
Hugo Home Improvement LLC
2903 Jude Ln NW
Mandan, ND 58554
(701) 220-0161
hugohomeimprovementllc@gmail.com
